Our Policies

OUR GUARANTEE: We are grateful for your support and above all else want you to be happy with your order. Upon receiving your tubers in the mail, please open and inspect them immediately and contact us within 7 days of receipt to report any issues. We guarantee each tuber to be true to variety and have at least one viable eye. If you have a concern please include photos of the condition of your tubers upon receipt. Tubers come in all shapes and sizes and some take longer to wake up than others. Some may arrive with a visible sprout and some may arrive and needing more time to wake up. There will be growing instructions included with your order. We will work to address and correct any issues you may have, however we are not responsible for damage due to improper storage conditions after receipt, pest damage, poor growing conditions, weather related issues or negligence. We want your growing season to be enjoyable so please reach out with any questions!

INVENTORY: Our dahlia tuber inventory will show as “Sold Out” until our sale opens February 22nd at 12 pm EST. The site will become password protected the night before the sale. No password will be needed at the time of the sale.

ORDER ADJUSTMENTS: We cannot make adjustments to orders once they are placed. Your are welcome to place additional orders but due to the nature of our sales and demand, we cannot cancel or adjust orders after they are placed.

SHIPPING: Tubers will ship in the Spring, beginning in early to mid April, as soon as the weather is clear of freezing temperatures. Please keep in mind we are located in Vermont, USA (Zone 5a) and our forecast has to be free of frost as well before we begin shipping. Tubers will ship via USPS Priority Mail with tracking and insurance. We are not responsible for shipping delays or lost or stolen packages. Local pick up available in Mendon, Vermont. Please use the code PICKUP at checkout. The cost of shipping is outlined below. 

1-3 tubers: $11.00

4-15 tubers: $17.00

16+ tubers: $23.00

PAYMENT: We accept most major credit cards and Apple Pay.

CART: Having an item in your cart does not meant that item is reserved. Your order is only confirmed once you have checked out and receive an order confirmation email. If you are trying to checkout with multiple items, please be advised that some varieties may sell out in your cart before you are able to checkout.

VARIETY LIMITS PER HOUSEHOLD: There are limits placed on certain varieties in order to help get some of the highly sought after varieties into more hands and more gardens so that they can be enjoyed by everyone. Please respect these limits and be kind to your fellow gardeners and growers. These limits are PER HOUSEHOLD and in the event you purchase over the limit, your order will be canceled you will be refunded.

SUBSTITUTIONS: In the event a variety is lost during storage prior to shipping, you will be notified via email at the address provided at checkout and refunded to the original method of payment. We do not do substitutions.

DAHLIA VIRUS: We take the health of our stock seriously and do everything within our power to keep a healthy field. We are the only people working with and handling our plants. Tools are meticulously sanitized between plants during harvesting, dividing and storage. We aggressively cull any suspicious plants and utilize a strict natural pest control program. We do not use pesticides, herbicides or chemical fungicides in our field. That being said, given the prevalence of virus, we cannot guarantee with certainty that there is no dormant virus within a tuber. We only send stock from mother plants that appear healthy in our field and are in the condition that we in turn would hope to receive ourselves. There are also many growth-related factors which can affect the appearance of plants including imbalances in nutrition, stress and poor growing conditions. If you have further questions please feel free to reach out or visit The American Dahlia Society for more information on dahlias and virus.